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Setting call variables in CTIOS application in monitor mode
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3/5/13 12:01 PM
Hello, I have developed an application which needs to set a call variable which is received from a customer service after the established call event. The CTIOS log shows the following entry: Trace: CRITICAL: ServiceQueuePostThread caught exception while processing a request[eSetCallDataRequest], GetLastError() returned 0. This is the Java code:             Arguments callData = currentcall.GetCallData();             callData.SetValue(CtiOs_IKeywordIDs.CTIOS_CALLVARIABLE7, value);             errorcode = currentcall.SetCallData(callData); errcode is always 1 (OK) but 0 (FAILED) in the CTIOS log. Does anyone have an idea why the setting of a call variable fails ? Thanks in advance Best regards Reinhard
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RE: New Message from Reinhard Schloeglhofer in Computer Telephony Integrati
Answer
3/5/13 1:51 PM as a reply to Reinhard Schloeglhofer.
Are you receiving either a SetCallDataConf or a onControlFailureConf? What is in your CTIOS client log? The CTIOS Server log? Is currentcall set correctly? If so, try logging callData arguments array to verify the get is working correctly.
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RE: New Message from Reinhard Schloeglhofer in Computer Telephony Integrati
Answer
3/5/13 4:44 PM as a reply to David Lender.
Hi David, I have now attached the different logs and the source code. The setCallDataConf or ControlFailureConf are not received. The dumped call data are ok (see CallVariable7)
Attachments:
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RE: New Message from Reinhard Schloeglhofer in Computer Telephony Integrati
Answer
3/5/13 5:02 PM as a reply to Reinhard Schloeglhofer.
Your application is using a monitor (filter) mode connection. Monitor mode connections are for receiving events only. You are not allowed to control calls or agents or set call data from a monitor mode session.
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RE: Setting call variables in CTIOS application in monitor mode
Answer
3/6/13 6:41 AM as a reply to David Lender.
Thank you for this information. I did not find anything about this restriction in the CTIOS documentation. But from the wording point of view it is clear now. I think i will need to use supervisor mode.
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