Hello,
We are trying to connect the CTI OS server in monitor mode using java CIL.
But while connecting, recieving the following error:
[2013-03-15 02:43:01.257]ERROR [L:media.ctios.dumper.impl F: T:'JCIL_Sess(936879140)_EvtThd(393689620)' C:] EventSink.OnCtiosFailure, ErrorMessage: WARNING!!! Monitor M
ode Connection Is Denied. Number of supported monitor mode connections [2] by one CTI OS Server pair has been reached. for ctios instance: ldhCtiosNew
[2013-03-15 02:43:01.257]ERROR [L:media.ctios.dumper.impl F: T:'JCIL_Sess(936879140)_EvtThd(393689620)' C:] failure code: 14 for ctios instance: ldhCtiosNew


When trying with AllAgents CISCO tool, it is also showing the same error message.
Our application is trying to make only single connection with the CTIOS and no other application is known to be connected with the CTI OS server.
We don't have admin access to CTI OS server. Please suggest how to debug the same.

Hey AARNE,
Thanks for the reply, but we don't have access to CTI OS server. But surely will request to our service provider to increase the registry value.

Meanwhile, please suggest if there is any other way to rectify this from client side?

Hi,
I think there is nothing you can do on the client side for this.
I can't remember if it requires a reboot, I did this so long time ago.
In some cases we have installed a third CTIOS and used that only for monitoring. This is not supported by Cisco but has worked for us and separates monitoring from agent traffic.