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Query Hold Time before COLD Transfer

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Query Hold Time before COLD Transfer
Answer
7/12/12 2:13 PM
We are using custom CTIOS Agent deskyop.  Currently agents use the desktop to do COLD and WARM transfers.  Now we have a requirement to present hold time, before the agent decides to transfer.  I am not seeing any API call in the CIL.  Is it possible?  Also does CIL can call ICM scripts directly and receive data back.  Please share if anyone had to provide a solutions similar to this.  Thanks.
 
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RE: Query Hold Time before COLD Transfer
Answer
7/12/12 5:06 PM as a reply to RAO CHITTURU.
There is not an API in the CIL for determining hold time. CIL does NOT call ICM scripts.
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