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How to get Supervisor ID?

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How to get Supervisor ID?
Answer
7/31/12 9:34 AM
I am trying to develop agent to supervisor chat application using Java CIL.
To send chat message, from agent to supervisor, I need supervisor ID.
How can I get supervisor ID for an agent?
 
With Thanks
Huthesh
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RE: How to get Supervisor ID?
Answer
7/31/12 9:57 AM as a reply to Huthesha K.
You can get this information from the AWDB database on the ICM.
Please check the t_Person, t_Agent, t_Agent_Team and Agent_Team_Member tables on the ICM.

Just fire the SQL query to get the required information.
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RE: How to get Supervisor ID?
Answer
7/31/12 1:17 PM as a reply to Pavan Pardeshi.
Hi Pavan,

Is there any way to get this information through Java CIL, rather than accessing the data base?

I want to display the availability (Ready, not ready, logged in, logged out) of the supervisor as well?

With Thanks
Huthesh
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