David, according to documentation, when setting EnableSkillGroupStatistics for an Agent application, I don't need to specify any arguments, not skillGroupNumber, nor periferalID and I would still be able to get the stats for all the groups under periferalID that I logged in with. I suppose you don't have to answer the question #2 from my post from 9/10/12 5:04pm. However, I would still like to know the answers to my other questions from that post about what TimerInterval is and how if possible to write data that's shown in the Log Window, the stats data for example, into a file.
Thanks.

David, but when I did set SkillGroupNumber in the Arguments array for EnableSkillGroupStatistics call, I still got the stats for all groups, not just for the one I set in the Arguments array.

You check to see if the argument array’s SkillGroupNumber is the skillgroupnumber you are interested in. Then you access the Statistics arguments array.

GetValue(“Statistics”)

Which returns the arguments array of statistics values:

StatisticsHdlCallsTdy:0 HdlCallsTlkTimeTdy:0 AGsLogdOn:1 AGsNotRdy:1 AGsRdy:0 AGsTlkgIn:0 AGsTlkgOut:0 AGsTlkgOthr:0 AGsWorkNotRdy:0 AGsWorkRdy:0 AGsBusyOthr:0 AGsRsvd:0 AGsHld:0 RCallsQNow:0 LngstRCallQNow:0)

AgentsLoggedOn is AGsLogdOn

So get the value

GetValue(“AGsLogdOn”)

I did not code the entire statement for the GetValue calls.

I don’t think you can combine the GetValueArray and GetValueString in 1 statement and the value you are getting should be AGsLogdOn not AgentsLoggedOn.


Try getting the Statistics array first and print it out using dumpargs. Just use GetValue(“statistics”) and use IsValid first before you attempt to extract the Statistics arguments array.

For working with GetValue helper methods, see the section on Helper Classes in the CTIOS Developers Guide.

David, when you do statArgs.IsValid("AgentsLoggedOn") , you are checking if AgentsLoggedOn element of Statistics array is valid, right? Why is it important to check for validity of an element? Is it just good practice or there could be some garbage in that element? What could be an example of invalid AgentsLoggedOn?
Thanks.

So, I can only see two ways the key may not exist: either I misstyped it or later versions of the CTI OS would change/remove the key. Is there any other reason why the key may not exist?

Per Chapter 11 of the CTIOS Developer;s Guide

Not all the statistics values listed in Table 11-1 are present in every system configuration. Whether a
particular statistic value is available depends on both the protocol version of CTI Server with which CTI
OS connects and on the peripheral on which the agent resides.The statistics listed in Table 11-2 are
available in Protocol Version 8 of CTI Server.

So you will have to check to see if the statistic exists.

They all mean the same thing.

David,
I think I've cleared up my confusion that I mentioned in my post above. So, please disregard my post above. What I'd still like to confirm is that OnSkillGroupStatistiscsUpdated event is triggered for each SkillGroup. That's what I see happening in the Log Window --- the print statement that I put in OnSkillGroupStatisticsUpdated function is printed once for each SkillGroup. So if I have 5 SkillGroups, I see OnSkillGroupStatisticsUpdated being executed 5 times (ones for each group), then it waits for 10 seconds (that's my time interval) and then it executes 5 times again and so on. Is that how it's supposed to work: OnSkillGroupStatisticsUpdated event is triggered for each SkillGroup?
Thanks.

After
modifying C++Phone sample program to receive skillGroupStatistics, I see that
when .exe runs, the memory usage keeps increasing suggesting there is a memory
leak somewhere. If I remove all code in OnSkillGroupStatisticsUpdated(Arguments
& rArguments) { //nothing here }, I don’t see the memory usage increase,
but when I add code to access elements from rArguments object, I see memory
usage keeps increasing and never decrease. For example, I added the following:


Arguments &stats =
Arguments::CreateInstance(); 

stats = rArguments.GetValueArray("Statistics"); 

int agentsLoggedIn = stats.GetValueInt("AgentsLoggedOn");



And running the program with above
code, makes memory increase every time OnSkillGroupStatisticsUpdated event is
executed. I understand it may do some memory manipulations so memory usage
would increase, but once the event finished executing, it should clear the
memory and I should see memory usage decrease. However, I only see memory
increasing. I am using toolkit version 7.5.1. Is there a bug or am I doing
something wrong?
Thanks.