Hi,
 
In CTIOS when I am using DumpArgs() to print the arguments structure in the taskbar it is showing too may handles. Some times it is showing 1 billion also. If I commented the use of that function then in taskbar it is showing 200 to 300 handles. Is there any function shall I call to release the memory for Arguments structure after the DumpArgs().
 
Thanks,
Sunitha.

I have to make a good case and present hard evidence that the upgrade to the latest CTIOS would fix the memory leak we are having. When you say that leaky getElement is used by MOST functions, do you know if it's used by .CreateInstance(), .GetValueArray() or .GetValueInt() in particular and by C++Phone sample app in general? I couldn't find any direct calls to getElement in C++Phone, but as you said, it could be called by other functions.
Thanks.

David:  I upgraded 7.5(1) with maintenence release 7.5(10).  Now, when I compile the C++ Phone sample, it complains of missing CTIOSKeyStrings.h and CTIOSKeyStringsAbbrev.h.  Do you know if I need to take a certain upgrade path?  Thanks.

It is pointing to the include directory.  However, I do not see the two .h files in the C:\Program Files\Cisco Systems\CTIOS Client\CTIOS Toolkit\Win32 CIL\Include directory.  I’m wondering if they were included in a different maintenance release that I need to apply first.

David:  Thank you for the offer.  I may take you up on the offer if I can't figure it out.  So far, I have reverted back to 7.5(1) and upgraded to 7.5(2) and compiling succeeded.
I am trying to track down a memory leak with Arthur.  After the ref counts have decremented to zero what is performing the actual clean-up?  Do you know if there is a way to force the clean-up or if there is a threshold in general?  I'm trying to confirm if there is still a memory leak, because I still see the memory footprint increasing in 7.5(2).

If we install 8.5(3), does the server also need to be on 8.5?
Is there a way to dump all the ref counts ?
I believe the memory leak started with the modified version to obtain statistics.

David,
Whe you say to review our statistics code for memory leask, this would be very simple, because there are only few lines of code I added to the C++Phone sample app. Here they are:
In the EvenSink.cpp, in the OnSetAgentModeEvent, where it sets agentID, password, instrument and peripheralID before doing the actual login, I added 3 lines to enable remote login:
arLoginReq.AddItem(CTIOS_REMOTELOGIN, "true");
arLoginReq.AddItem(CTIOS_AGENTREMOTENUMBER, "1234567890");
arLoginReq.AddItem(CTIOS_AGENTCALLMODE, 3);
then it does m_pCtiAgent->Login(arLoginReq); and arLoginReq.Release(); I didn't touch these lines.
Then in OnQueryAgentStateConf, I added a call to enable stats:
Arguments &skillGrpParam = Arguments::CreateInstance();
rc = m_pCtiAgent->EnableSkillGroupStatistics(skillGrpParam);
unsigned long rcode = skillGrpParam.Release();   //and when I print rcode, it's 0, so all is good.
And then I add OnSkillGroupStatisticsUpdated event with no code in it.
When I execute with the above code, there is no memory leak, memory usage doesn't increase.
The memory leak starts when in OnSkillGroupStatisticsUpdated, I add the following:
Arguments &stats = Arguments::CreateInstance();
stats = rArguments.GetValueArray("Statistics");
unsigned long rcode = stats.Release(); //rcode here returns 2; even when I call .Release() twice so it rcode does become 0, the next time the event is called I get rcode of 2 again. And the memory usage keeps increasing.
So as you can see, there is very little code I added, and the leak seem to start only after the last two .CreateInstance and .GetValueArray. So where am I doing something wrong? I am using the methods that are part of the SDK.
Thanks.
p.s. Do you have the actual COM code that you used to get stats? Is my C++ equivalent is similar to your COM, or am I missing something. Could you send me the lines you added in COM... if you can?
Thanks.
 

Here is the VB.NET (COM Cil) Code

Private Sub m_session_OnSkillGroupStatisticsUpdated(ByVal pIArguments As Cisco.CTIOSCLIENTLib.Arguments) Handles m_session.OnSkillGroupStatisticsUpdated
Dim statArgs As New Cisco.CTIOSCLIENTLib.Arguments
Dim numAgents As Integer
Dim strAgents As String

LogEvent("OnSkillGroupStatisticsUpdated", pIArguments)
' Log("Stats: " + pIArguments.GetValue("Statistics").DumpArg())
statArgs = pIArguments.GetValueArray("Statistics")
' Log("Statargs:" + statArgs.DumpArgs())
If statArgs.IsValid("AgentsLoggedOn") Then
' Log("Valid")
Else
' Log("NotValid")
End If
Log("numAgents: " + Str(statArgs.GetValueInt("AgentsLoggedOn")))
numAgents = statArgs.GetValueInt("AgentsLoggedOn")
Log("numAgents: " + Str(numAgents))

End Sub


Private Sub Enable_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles Enable.Click
Dim myskillArgs, skillArgs As New Cisco.CTIOSCLIENTLib.Arguments

Log("Sending EnableSkillGroupStatistics")
skillArgs.AddItem("1", 1) ' 1 is skillgroupnumber
skillArgs.AddItem("2", 0) ' 0 is skillgroup priority
skillArgs.AddItem("3", 2) ' 2 is skillgroupnumber
skillArgs.AddItem("4", 0) ' 0 is skillgroup priority
myskillArgs.AddItem("SkillGroupNumbers", skillArgs)
m_Agent.EnableSkillGroupStatistics(myskillArgs)

End Sub

Private Sub Disable_Click(ByVal sender As System.Object, ByVal e As System.EventArgs) Handles Disable.Click
Dim myskillArgs, skillArgs As New Cisco.CTIOSCLIENTLib.Arguments
skillArgs.AddItem("1", 1) ' 1 is skillgroupnumber
skillArgs.AddItem("2", 0) ' 0 is skillgroup priority
skillArgs.AddItem("3", 2) ' 2 is skillgroupnumber
skillArgs.AddItem("4", 0) ' 0 is skillgroup priority
myskillArgs.AddItem("SkillGroupNumbers", skillArgs)
m_Agent.DisableSkillGroupStatistics(myskillArgs)
End Sub

Correct, if you want all skill groups you do not specify any skills arguments to the EnableSkillGroupStatistics method.
Correct, you only have to enable skillgroupstatistics once.

Correction,
When in the above I say, "I am doing anything of that kind because I need stats for ALL groups", I really mean "I am NOT doing anything of that kind because I need stats for ALL groups"