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RE: New Message from Marty Burkel in Computer Telephony Integration Object

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Up to date (to the second) agent status, is it possible?
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10/11/12 9:52 PM
Is it possible to get the agent state without the up to 10 second lag when it changes externally to ICM?  This is with an Avaya switch and specifically with ACW times.  With timed ACW configured in Avaya, we get the correct status when the call first ends, but there is a delay in getting the Ready status that follows with the OnAgentStateChange event.  Would calling the GetAgentState method on the Agent object be more accurate?  I'm guessing not but thought I would ask...
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RE: New Message from Marty Burkel in Computer Telephony Integration Object
Answer
10/15/12 2:24 PM as a reply to Marty Burkel.
The timing depends on the refresh rate on the Avaya ACD. This is configuration outside the scope of CTIOS API. Suggest you post your query to the Contact Center forums on cisco.com here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center
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