David Lender:
Unlike CAD you cannot get configuration events for CTIOS.
Ok thanks.
I saw a couple of things refering to TEAM_ID in the toolkit
I was able to add these to the columns in the data grid, but I'm not a developer so I didn't know if there was a way to actually get data into them.
private static string[] m_columnHeaders =
{
"Name",
"Login Name",
"Agent ID",
"Agent State",
"Time in State",
"Skill Group",
"Skill Name",
"Available for Call",
"Team ID"
} ;
/// <summary>
/// The internal column names used by the agent select grid. These
/// names are used to pull data from argument arrays when the grid
/// is updated.
/// </summary>
private static string[] m_columnNames =
{
String_CtiOs.S_AGENTNAME,
String_CtiOs.S_LOGINNAME,
String_CtiOs.S_AGENTID,
String_CtiOs.S_AGENTSTATE,
String_CtiOs.S_STATEDURATION,
String_CtiOs.S_SKILLGROUPNUMBER,
String_CtiOs.S_SKILLGROUPNAME,
String_CtiOs.S_AGENTAVAILABILITYSTATUS,
String_CtiOs.S_TEAMID
