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RE: New Message from Matthew Rowett in Computer Telephony Integration Objec

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Delay in SkillGroupStatistics RouterCallsQNow
Answer
11/30/12 2:25 PM
Hi,
 
I'm now looking at none realtime calls queued information via the eOnNewSkillGroupStatisticsEvent in monitor mode, which I understand refreshes at the interval set on our CTIOS server. In my test environment if I instigate a queued call just before the next interval (say 2 seconds) before then the next statistics Args that I receive is still showing RouterCallsQNow = 0 as though it hasn't had time to process the queued call.
Is this normal and is there anything we can do to reduce this lag?
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RE: New Message from Matthew Rowett in Computer Telephony Integration Objec
Answer
11/30/12 3:00 PM as a reply to Matthew Rowett.
The AW refreshes the data every 10 seconds regardless of the statistics interval, so this is normal and there is no configuration to reduce this time.
.
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RE: New Message from Matthew Rowett in Computer Telephony Integration Objec
Answer
11/30/12 4:08 PM as a reply to David Lender.
Sorry David, does AW stand for Admin Workstations?
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RE: New Message from Matthew Rowett in Computer Telephony Integration Objec
Answer
11/30/12 4:20 PM as a reply to Matthew Rowett.
Yes the database is replicated there (the Admin Workstation) for purposes of reporting and statistics.
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