« Back to CTIOS Toolkit Questions

RE: "Error [10151] The LCP Port on CCM Admin for Mobile Agent is not Config

Combination View Flat View Tree View
Threads [ Previous | Next ]
toggle
"Error [10151] The LCP Port on CCM Admin for Mobile Agent is not Configured
ucce error 10151 cti port
Answer
12/6/12 6:57 PM
I am not sure if this is the right forum for this question, please redirect me to correct one just in case if this is not.
 
This problem is specific to UCCE 8.5:
If setup a CTI port as agent device target and if we try to login the agent using Cisco Desktop (Not CAD, just CTI OS Client) then we get following error:
"Error [10151] The LCP Port on CCM Admin for Mobile Agent is not Configured or misconfigured"
 
But this wasnt the issue with 7.5 and we were able to do agent login with CTI Port as device target. We dont intend to use Mobile Agent but just login UCCE agent to CTI port as the device.
Do we know if this is a known issue or if something has changed between 7.x and 8.x release which is causing this?
Flag

RE: New Message from Abhishek Malhotra in Computer Telephony Integration Ob
Answer
12/6/12 7:19 PM as a reply to Abhishek Malhotra.
I suggest you post your question on the cisco.com contact center community forums here
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center
Flag

RE: "Error [10151] The LCP Port on CCM Admin for Mobile Agent is not Config
Answer
12/7/12 7:03 PM as a reply to David Lender.
or open a TAC Service Request for the Cisco CTIOS Agent Destkop.
Flag

David Lender (467)
Shannon McCoy (91)
Arthur Shats (57)
Christopher Nagel (47)
GEOFFREY THOMPSON (38)
View All Forums