we are developing supervisor agent desktop in java.we facing some issue while completing transfer .
we are getting wraup window while completing transfer call.
we found one solution .we got CTIOS_SUPERVISORAGENTSTATE ,is there any difference between CTIOS_AGENTSTATE and  CTIOS_SUPERVISORAGENTSTATE because when we use  CTIOS_SUPERVISORAGENTSTATE we got supervisor state unknown but not wrapup window.
can you please guide us on above problem

The wrapup window should be determined by the supervisor (agent’s) state of WorkReady or WorkNotready. CTIOS_SUPERVISORAGENTSTATE should not be used.
There are arguments related to whether or not to pop the wrapup window in After Call Work states.

CTIOS_INCOMINGOROUTGOING indicates the direction of the call. The defined values are:
0 = the direction of the call is unknown
1 = the call is an incoming call and the agent may enter wrapup data
2 = the call is an outgoing call and the agent may not enter wrapup data
You can use the GetValueInt method to obtain this value on the Agent object.
CTIOS_WRAPUPOKENABLED indicates whether wrapup data is required for the recently ended call.
A value of false indicates that wrapup data is not required.

If the agent goes to a work state then you should pop Wrapup window. If you don’t want a supervisor to get wrapup window then check to see if the agent is a supervisor using isSupervisor property of the agent object. CTIOS_SUPERVISORAGENTSTATE is not used.

Supervisor cannot reconnect a call that has been transferred. Have you tried the same scenario using the out of box CTIOS Supervisor desktop?

I suggest you review and compare the CTIOS Supervisor Desktop client log with the client log from your custom application to determine why the CTIOS Supervisor Desktop scenario is working correctly but your custom application is not.