RE: Memory leaks in CTIOS http://developer.cisco.com/c/message_boards/find_recent_posts?p_l_id= 2013-05-26T06:21:25Z 2013-05-26T06:21:25Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10838952 2013-01-18T16:55:53Z 2013-01-18T16:55:53Z

OK. It's just that today alone I see 14 CtiOsFailure events and it's not even afternoon yet.

Arthur Shats 2013-01-18T16:55:53Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10835919 2013-01-18T16:19:49Z 2013-01-18T16:19:49Z

Yes, I do see this failure events during login, but I am more concerned when I see these long after the login. So, are you saying that every so often a server just sends out status msgs informing that all is OK or not?

Arthur Shats 2013-01-18T16:19:49Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10835103 2013-01-18T15:40:17Z 2013-01-18T15:40:17Z

David, While running C++Phone sample app, I sometimes see failure events in the log window like the followin: OnCtiOsFailure Event received  (PGStatus:0  SysEvtID:3  SysEvtArg1:5022  FailCode:10  MsgID:eCTIOSFailureEvent  ICMCCTime:1358522430  StatusBarMsg:Online  AllOnlineForPeriph:1) How do I tell what actually failed? Thanks.

Arthur Shats 2013-01-18T15:40:17Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9627482 2012-12-20T22:47:32Z 2012-12-20T22:47:32Z

David, In C++Phone sample program, is there a limit of how much data could be written into a log window? If yes, how much and what would happen if limit is reached, is it going to crash or just stop writing to a log or else? Doing m_edtLogWindow.SetWindowText(“”) would clear the screen log, but do I have to clear some buffer, if yes, how do I do it? Arthur.

Arthur Shats 2012-12-20T22:47:32Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9525417 2012-12-18T17:20:28Z 2012-12-18T17:20:28Z

Here is a bit more info. I have to say that I call EnableSkillGroupStatistics inside OnQueryAgentStateConf event which is triggered at some point after server fails over. But since the app isn't getting logged in after failing over, the call to EnableSkillGroupStatistics doesn't do anything, so the fact that I still get stats after failover is (as you said) because of cashing. Right? Thanks.  

Arthur Shats 2012-12-18T17:20:28Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9524305 2012-12-18T16:11:26Z 2012-12-18T16:11:26Z

David, I am using C++Phone sample which is an Agent Desktop app. I believe it's been mentioned that in the Agent Desktop in order to get skillGroupStatistics, the agent needs to be logged in. However, in the event of failover, the agent is not relogged in, but I am still getting the statistics. How do you explain this? Thanks.

Arthur Shats 2012-12-18T16:11:26Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9303087 2012-12-12T18:22:30Z 2012-12-12T18:22:30Z

David, I am running C++Phone sample application. When connection failure occurs, it automatically reconnects to a backup server, but I don't think the agent is re-logged in. I believe you mentioned somewhere that reconnection is configured by default and I don't have to do anything in the code to insure this kind of failover happens. But what if I want the app to re-login after failover? Would setting CTIOS_AUTOLOGIN to 1 for the agent object inside OnLogin() event insure re-login happens after failover?  Thanks, Arthur.

Arthur Shats 2012-12-12T18:22:30Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9276760 2012-12-11T22:41:05Z 2012-12-11T22:41:05Z

David, Is it a problem if  EnableSkillGroupStatistics is called more than once? I call it from OnQueryAgentStateConf handler and notice that this handler is executed more than once and hence would be the call to EnableSkillGroupStatistics. Would calling EnableSkillGroupStatistics more than once cause any problems? thanks, Arthur.

Arthur Shats 2012-12-11T22:41:05Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9269025 2012-12-11T18:00:01Z 2012-12-11T18:00:01Z

Thanks David.  Miliseconds makes sence now.

Arthur Shats 2012-12-11T18:00:01Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9264705 2012-12-11T15:20:19Z 2012-12-11T15:20:19Z

David, I connected around 10am EST, so the EvtTime should show a number around 36000, but it shows 18629898.

Arthur Shats 2012-12-11T15:20:19Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9242086 2012-12-10T22:02:35Z 2012-12-10T22:02:35Z

David, If I print out rArgumens in OnConnection Event, the EvtTime parameter displays, I assume, a number of seconds of some sort. What's the starting point for the count of seconds? I am actually looking for a way to convert this time to a readable format. Thanks, Arthur.   

Arthur Shats 2012-12-10T22:02:35Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8457776 2012-11-09T20:31:28Z 2012-11-09T20:31:28Z

According to the documentation, to configure an agent to automatically log in again in the event of a failover, I have to set CTIOS_AUTOLOGIN parameter to 1 when I configure the agent. I am NOT doing it, but it seemed like it still failed over. It must be that the automatic failover is set somewhere else? Where could it set? Thanks.

Arthur Shats 2012-11-09T20:31:28Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8039503 2012-10-25T16:19:38Z 2012-10-25T16:19:38Z

David, In the 7.5(1) guide I read that To retrieve skill groups WITHOUT enabling skill group statistics, turn off agent event minimization by setting its value to 0 on the CTIOS server in the registry key. I DO enable skill group statistics, so I don't have to make changes on the server. Am I reading it right? 

Arthur Shats 2012-10-25T16:19:38Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=8018201 2012-10-24T18:45:35Z 2012-10-24T18:45:35Z

David, I am enabling stats for all skillgroups. Using numElements did return the number of skillGroups even though when I print out the groups, they appear to be duplicated. However this total number may be different every time I start the C++Phone app (if I am lucky, I may get the correct total number from the 1st time, but most of the time I am not lucky). I noticed that on the CTIOS Agent Desktop, the list of skil groups doesn't appear at once, there is some delay and I see only few groups appear at first, then I wait a bit, then few more appear until all are displayed. I don't know why such a delay, but it means I have to call GetAllSkillGroups[u] more than once[/u], so I put the call into OnSkillGroupStatisticsUpdated event and now it's going to be called every time for every skillGroup which is not efficient. Another problem is when I call .Release() after calling GetAllSkillGroups, it gives me a reference count of 2 and since I am callling it for every skill group, the reference count keeps growing by 1 every time OnSkillGorupStatisticsUpdated event is executed. Here is the code: Arguments &groups = Arguments::CreateInstance(); groups = m_pCtiSesson->GetAllSkillGroups(); int totalGroups = groups.NumElements(); unsigned long errCode = groups.Release(); If I call errCode=groups.Release() 3 times so it returns 0, the app crashes when onSkillGroupStatisticsUpdated event is executed 2nd time. It seems to crash on the line groups=m_pCtiSession->GetAllSkillGroups().  Looks like .Release() affects something it shouldn't because calling it once or none at all, doesn't make the app crash. Any thoughts about all this? Thanks.

Arthur Shats 2012-10-24T18:45:35Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7984410 2012-10-23T17:46:24Z 2012-10-23T17:46:24Z

1. Priorities were 0 for all groups when we were on 7.5(6); now we upgraded to 7.5(10) and DumpArgs don't display priorities anymore, so I assume they are still 0. I don't see any difference between the groups besides the difference in IDs. 2. Also, I notice that GetAllSkillGroups() returns all 7 groups I am setup for; then I logout/disconnect/exit the app and start over and this time GetAllSkillGroups() returns only 2 groups; then I exit out and start over the app again and it returns only 1 group.  Why does it behave like that? 3. Another thing: maybe in VB, GetAllSkillGroups() returns array of skillgroups like you said, but according to the docs, in C++ and Java/.NET, it returns an array of Arguments, so I can't simply take the length of it like in VB.  4. And the last observation: I see that in 7.5(10) the array that holds skillgroup statistics is called 'Stats', not 'Statistics' as in 7.5(1) or 7.5.(6); also the names of the the variables in that array changed as well, 'AgentsLoggedOn' in 7.5(6) became 'AGsLogdOn' in 7.5(10).  I noticed this when I was doing DumpArgs. Is this change just for displaying purposes? My code still refers to 'Statistics' and to 'AgentsLoggedOn', but I am running 7.5(10). All seems to work fine, but I am curious if I should change the naming in my code? Thanks.

Arthur Shats 2012-10-23T17:46:24Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7946712 2012-10-22T22:50:07Z 2012-10-22T22:50:07Z

David, In the agent desktop, I suppose I have to be logged in order to call GetAllSkillGroups(), so I added m_pCtiSession-->GetAllSkillGroups()  in the OnSkillGroupStatisticsUpdated event (but I am calling it only once). However, it returned duplicate groups, such as this: (skillgroup.5022.3657.0:skillgroup.5022.3657.0 skillgroup.5022.915.0:skillgroup.5022.915.0)  where 3657 and 915 are my skillGroups. But why do they appear twice? Thanks.

Arthur Shats 2012-10-22T22:50:07Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7943218 2012-10-22T20:18:36Z 2012-10-22T20:18:36Z

David, Is there a simple method to find out how many skill groups a given agent is subsribed to? I found that there is GetAllSkillGroups, but it seems complicated since it returns "a pointer to an Arguments array where each member has a string key that is the UniqueObjextID of a skill group and a value that is a reference to a CilRefArg that is a pointer to the skill group object". I am not even sure this is the correct method to use to get the number of skill groups an agent is subsribed to. Could you shed some light on what I should use to get the total# of skill groups? thanks.

Arthur Shats 2012-10-22T20:18:36Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7872105 2012-10-19T19:11:50Z 2012-10-19T19:11:50Z

No, out of the box Agent Desktop doesn't have 'AgentsAvail'.

Arthur Shats 2012-10-19T19:11:50Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7853725 2012-10-19T17:46:06Z 2012-10-19T17:46:06Z

David, According to the docs (chapter 11), "AgentsAvail" is part of SkillGroupStatistics and is available in Protocol Version 8 of CTI Server. When I call DumpArgs(), 'AgentsAvail' is not listed. I am not sure how to find out what Protocol Version we have, but I am sure we didn't change it from the default. We are using 7.5(1) and 7.5(6). Do you know what the default Protocol Version would be and if this is the reason why I can't get 'AgetnsAvail' ? Thanks.

Arthur Shats 2012-10-19T17:46:06Z Arthur Shats http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7756028 2012-10-17T20:07:19Z 2012-10-17T20:07:19Z

David, Disabling skillGroup stats for all before enabling them for a particular group worked --- I am getting stats just for one group. This was actually a test -- I was hoping to see if I won't get memory leak this way. But it still leaks. I am using 7.5(6). Will try upgrading to 7.5(10).

Arthur Shats 2012-10-17T20:07:19Z