CTIOS vs Cisco Finesse http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=11376050 2013-05-19T04:24:50Z 2013-05-19T04:24:50Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11377644 2013-01-31T21:15:29Z 2013-01-31T21:15:29Z

Thanks for the info David. Hemal From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Thursday, January 31, 2013 3:00 PM To: cdicuser@developer.cisco.com Subject: New Message from David Lender in Computer Telephony Integration Object Server (CTIOS) Toolkit - CTIOS Toolkit Questions: RE: New Message from Hemal Mehta in Computer Telephony Integration Object S David Lender has created a new message in the forum "CTIOS Toolkit Questions": -------------------------------------------------------------- Finesse is both an Agent Desktop and a webservices API. For more information see the Finesse Developer Center here http://developer.cisco.com/web/finesse The Finesse desktop is a gadget container. There is a sample screenpop gadget in the Dev Center: http://developer.cisco.com/web/finesse/screenpop -- To respond to this post, please click the following link: http://developer.cisco.com/web/ctios/forums/-/message_boards/view_message/11376863 or simply reply to this email.

Hemal Mehta 2013-01-31T21:15:29Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11376863 2013-01-31T20:59:29Z 2013-01-31T20:59:29Z

Finesse is both an Agent Desktop and a webservices API. For more information see the Finesse Developer Center here http://developer.cisco.com/web/finesse The Finesse desktop is a gadget container. There is a sample screenpop gadget in the Dev Center: http://developer.cisco.com/web/finesse/screenpop

David Lender 2013-01-31T20:59:29Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11376554 2013-01-31T20:52:29Z 2013-01-31T20:52:29Z

So I guess there is no migration path from CTIOS to finesse and everything needs to be configured developed brand new on Finesse. I assume that basic functionality and screen pops etc must be very easy to configure with finesse right unlike CTIOS where code change is required ? Hemal From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Thursday, January 31, 2013 2:47 PM To: cdicuser@developer.cisco.com Subject: New Message from David Lender in Computer Telephony Integration Object Server (CTIOS) Toolkit - CTIOS Toolkit Questions: RE: New Message from Hemal Mehta in Computer Telephony Integration Object S David Lender has created a new message in the forum "CTIOS Toolkit Questions": -------------------------------------------------------------- CTIOS will be around to support TDM ACDs Finesse will be the preferred desktop for UCCE and UCCX. CTIOS is considered a “Legacy API”. There are currently no plans to phase it out. -- To respond to this post, please click the following link: http://developer.cisco.com/web/ctios/forums/-/message_boards/view_message/11376254 or simply reply to this email.

Hemal Mehta 2013-01-31T20:52:29Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11376254 2013-01-31T20:46:29Z 2013-01-31T20:46:29Z

CTIOS will be around to support TDM ACDs Finesse will be the preferred desktop for UCCE and UCCX. CTIOS is considered a “Legacy API”. There are currently no plans to phase it out.

David Lender 2013-01-31T20:46:29Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11376049 2013-01-31T20:42:32Z 2013-01-31T20:42:32Z

What is Cisco's thought on future of agent desktop using the CTIOS route vs Finesse.  Is CTIOS going to be eventually phased out ?  I understand that Finesse has some issues and may not be widely used yet.  Any idea or perspective on this would be appreciated.  Need to plan future upgrades accordingly. Hemal

Hemal Mehta 2013-01-31T20:42:32Z