When do agent statistics for the day get reset? http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=10539509 2013-06-19T05:40:33Z 2013-06-19T05:40:33Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10542048 2013-01-14T15:47:27Z 2013-01-14T15:47:27Z

CTIOS does not have any setting to determine the time the day should end.

David Lender 2013-01-14T15:47:27Z Marty Burkel http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=10539508 2013-01-14T15:42:34Z 2013-01-14T15:41:53Z

The agent statistics for the day from CTIOS appear to get reset (as in the start of the next day) at 6 PM CST, or midnight UCT.  Is there a setting that determines what time the day should end?  I can't find anything in the CTIOS or ICM docs.

Marty Burkel 2013-01-14T15:41:53Z