Setting call variables in CTIOS application in monitor mode http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=12641248 2013-05-19T22:26:12Z 2013-05-19T22:26:12Z Reinhard Schloeglhofer http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12684775 2013-03-06T06:41:51Z 2013-03-06T06:41:51Z

Thank you for this information. I did not find anything about this restriction in the CTIOS documentation. But from the wording point of view it is clear now. I think i will need to use supervisor mode.

Reinhard Schloeglhofer 2013-03-06T06:41:51Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12654947 2013-03-05T17:02:03Z 2013-03-05T17:02:03Z

Your application is using a monitor (filter) mode connection. Monitor mode connections are for receiving events only. You are not allowed to control calls or agents or set call data from a monitor mode session.

David Lender 2013-03-05T17:02:03Z Reinhard Schloeglhofer http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12652816 2013-03-05T16:44:56Z 2013-03-05T16:44:56Z

Hi David, I have now attached the different logs and the source code. The setCallDataConf or ControlFailureConf are not received. The dumped call data are ok (see CallVariable7)

Reinhard Schloeglhofer 2013-03-05T16:44:56Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12644725 2013-03-05T13:51:49Z 2013-03-05T13:51:49Z

Are you receiving either a SetCallDataConf or a onControlFailureConf? What is in your CTIOS client log? The CTIOS Server log? Is currentcall set correctly? If so, try logging callData arguments array to verify the get is working correctly.

David Lender 2013-03-05T13:51:49Z Reinhard Schloeglhofer http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12641247 2013-03-05T12:01:38Z 2013-03-05T12:01:12Z

Hello, I have developed an application which needs to set a call variable which is received from a customer service after the established call event. The CTIOS log shows the following entry: Trace: CRITICAL: ServiceQueuePostThread caught exception while processing a request[eSetCallDataRequest], GetLastError() returned 0. This is the Java code:             Arguments callData = currentcall.GetCallData();             callData.SetValue(CtiOs_IKeywordIDs.CTIOS_CALLVARIABLE7, value);             errorcode = currentcall.SetCallData(callData); errcode is always 1 (OK) but 0 (FAILED) in the CTIOS log. Does anyone have an idea why the setting of a call variable fails ? Thanks in advance Best regards Reinhard

Reinhard Schloeglhofer 2013-03-05T12:01:12Z