CTI OS Server Offline on CTI OS Server-Client connection http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=12963572 2013-05-19T21:29:02Z 2013-05-19T21:29:02Z Naveen Lohia http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=13006678 2013-03-14T05:33:49Z 2013-03-14T05:33:49Z

Thanks David and AARNE for ur quick reply. CTI OS server is now connected using port 42028. :-)

Naveen Lohia 2013-03-14T05:33:49Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12980227 2013-03-13T17:37:49Z 2013-03-13T17:37:49Z

Also check the port number as was suggested it is likely 42028 rather than 42027.

David Lender 2013-03-13T17:37:49Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12980069 2013-03-13T17:35:49Z 2013-03-13T17:35:49Z

The CTIOS Session Connect method does not include a ClientID or Password. Your connect should be // Set the connection info in the Arguments rArgSessionConn.SetValue(CTIOS_CTIOSA, m_sHostA ); rArgSessionConn.SetValue(CTIOS_PORTA, m_iPortA ); rArgSessionConn.SetValue(CTIOS_CTIOSB, m_sHostB ); rArgSessionConn.SetValue(CTIOS_PORTB, m_iPortB ); rArgSessionConn.SetValue(CTIOS_HEARTBEAT, m_iHeartBeat ); // Open the connection iRetVal = m_ctiSession.Connect(rArgSessionConn); b Can you connect using the JavaPhone sample? With the CTIOS Agent desktop?

David Lender 2013-03-13T17:35:49Z AARNE KYLAKALLIO http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12969417 2013-03-13T14:26:14Z 2013-03-13T14:26:14Z

Hi, typically 42027 is a cti-server port for CG1 and 42028 is for ctios-server. Are you sure you are using the rigth port?

AARNE KYLAKALLIO 2013-03-13T14:26:14Z Naveen Lohia http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=12963571 2013-03-13T12:42:45Z 2013-03-13T12:42:45Z

Hello, We are trying to connect with CTI OS 8.0 server using the following arguments through Java CIL:             rArgSessionConn.SetValue(CTIOS_CTIOSA, "172.19.150.24");             rArgSessionConn.SetValue(CTIOS_PORTA, "42027");             rArgSessionConn.SetValue(CTIOS_HEARTBEAT, "60");             rArgSessionConn.SetValue(CTIOS_CLIENTID, "PGUser4");             rArgSessionConn.SetValue(CTIOS_CLIENTPASSWORD, "Cisco@123");   [b]and getting the following error logs:[/b] [b] [/b] 03/13/2013 15:14:12.102 CtiOsSession(970110).FailOverConnect, Client connecting to [172.19.150.24], port [42027] 03/13/2013 15:14:12.102 NetPort(11155366).Open, Waiting for Socket to connect... 03/13/2013 15:14:12.796 CilPacket(12285785).ReadFromPort, ERROR: Read invalid packet length (0) from header 03/13/2013 15:14:12.797 CilConnection(13238549).ReadPacket, Socket read error, closing connection 03/13/2013 15:14:12.797 CilConnection(13238549).StopWatchdog, Waiting for watchdog to exit... 03/13/2013 15:14:12.798 CilConnection(13238549).WatchdogThread, Caught Watchdog shutdown event, exiting thread. 03/13/2013 15:14:12.798 CilConnection(13238549).StopWatchdog, Watchdog thread joined. 03/13/2013 15:14:12.799 CilConnection(13238549).ReadPacket, Calling OnLinkFailed( 2 (eTransportError) ) 03/13/2013 15:14:12.799 CilConnection(13238549).ReceiverThread, ReadPacket returned error. Link is presumed closed, Exiting thread. 03/13/2013 15:14:12.800 EventSink.OnConnectionFailure, Connection failed! 03/13/2013 15:14:12.801 CtiOsSession(970110).NotifyConnectionIsLost, Adding system event eSysCTIOSServerOffline 03/13/2013 15:14:12.801 CtiOsSession(970110).OnCtiOsFailure, FAILURE CODE(10)     ERROR MESSAGE: CTI OS Server Offline 03/13/2013 15:14:12.802 CtiOsSession(970110).OnCtiOsFailure, Server Connection Status: CTI OS Server Offline   From the logs, it seems that the error is due to some SSL settings. Setup is such that we can't make any changes on the server side. Please suggest any method to rectify the same on client side. 

Naveen Lohia 2013-03-13T12:42:45Z