Want all Team-names on supervisor loginWant all Team-names on supervisor loginhttp://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=48809472013-05-24T19:19:10Z2013-05-24T19:19:10ZRE: New Message from BRAD CLARKE in Computer Telephony Integration Object SDavid Lenderhttp://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=81222632012-10-29T14:42:58Z2012-10-29T14:42:58ZThe StartMonitoringAgentTeam method of the agent object requires specifying an agent team_id. You must specify the team_id yourself, there is no way to obtain this configuration information using the CTIOS API.David Lender2012-10-29T14:42:58ZRE: New Message from BRAD CLARKE in Computer Telephony Integration Object SBRAD CLARKEhttp://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=80720972012-10-26T20:06:56Z2012-10-26T20:06:56Z[quote=David Lender]Unlike CAD you cannot get configuration events for CTIOS.[/quote]
Ok thanks.
I saw a couple of things refering to TEAM_ID in the toolkit
I was able to add these to the columns in the data grid, but I'm not a developer so I didn't know if there was a way to actually get data into them.
private static string[] m_columnHeaders =
{
"Name",
"Login Name",
"Agent ID",
"Agent State",
"Time in State",
"Skill Group",
"Skill Name",
"Available for Call",
"Team ID"
} ;
/// <summary>
/// The internal column names used by the agent select grid. These
/// names are used to pull data from argument arrays when the grid
/// is updated.
/// </summary>
private static string[] m_columnNames =
{
String_CtiOs.S_AGENTNAME,
String_CtiOs.S_LOGINNAME,
String_CtiOs.S_AGENTID,
String_CtiOs.S_AGENTSTATE,
String_CtiOs.S_STATEDURATION,
String_CtiOs.S_SKILLGROUPNUMBER,
String_CtiOs.S_SKILLGROUPNAME,
String_CtiOs.S_AGENTAVAILABILITYSTATUS,
String_CtiOs.S_TEAMIDBRAD CLARKE2012-10-26T20:06:56ZRE: New Message from BRAD CLARKE in Computer Telephony Integration Object SDavid Lenderhttp://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=80707522012-10-26T19:52:24Z2012-10-26T19:52:24ZUnlike CAD you cannot get configuration events for CTIOS.David Lender2012-10-26T19:52:24ZRE: New Message from BRAD CLARKE in Computer Telephony Integration Object SDavid Lenderhttp://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=80707202012-10-26T19:51:24Z2012-10-26T19:51:24ZSorry, No, the Team ID is not available.David Lender2012-10-26T19:51:24ZRE: Want all Team-names on supervisor loginBRAD CLARKEhttp://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=80560722012-10-26T06:48:15Z2012-10-26T06:48:15Z[quote=David Lender]Team name information is not currently available via CTIOS or CTI Server API.[/quote]
What about Team_ID ? We would like to filter / sort on Team (Similar to CAD)BRAD CLARKE2012-10-26T06:48:15ZRE: Want all Team-names on supervisor loginDavid Lenderhttp://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=49612862012-01-05T19:44:49Z2012-01-05T19:44:49ZTeam name information is not currently available via CTIOS or CTI Server API.David Lender2012-01-05T19:44:49ZWant all Team-names on supervisor loginPavan Pardeshihttp://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=48809462011-12-12T11:58:43Z2011-12-12T11:58:27ZHello,
I wanted to know all team-names the supervisor is monitoring.
Is there any cisco API to find all team names for supervisor.
Supervisor can get all team members after calling RequestTeamList method however I wanted to know team-names and all agent members belonging to respective team.
Regards,
PavanPavan Pardeshi2011-12-12T11:58:27Z