CTIOS/JTAPI Call Established Failing w/ Error Code 13040 http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=6351936 2013-05-18T23:39:58Z 2013-05-18T23:39:58Z Coty Condry http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6351940 2012-08-26T23:06:57Z 2012-08-26T23:06:57Z

Here is our local CTIOS logs:   2012-08-26 16:05:53,342 [OnEvent][0] DEBUG EventArgs for Event Raised is : (CallType:2 FailureCode:1 PeripheralErrorCode:13040 EnablementMask:0x3F0000 UniqueObjectID:call.5000. 33583859.2221111014 CallStatus:eCallConnectionAlerting EventID:35 MessageID:eControlFailureConf ErrorMessage:Error [13040]Your request to answer failed. EventType:1 ICMEnterpriseUniqueID:icm.150352.288 DeviceUniqueObjectID:device.5000.2221111014) eventID : 35

Coty Condry 2012-08-26T23:06:57Z Coty Condry http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6351935 2012-08-26T22:58:26Z 2012-08-26T22:58:19Z

We brought in a straight up ACD call [this is a multi line deployment] and we're unable to click answer button, and the CTIOS logs show the following:   16:12:37 CTIOS1-ctios Trace: [call.5000.33583859.2221111014] CONTROL_FAILURE_CONF : (FailureCode:1          PeripheralErrorCode:13040 UniqueObjectID:call.5000.33583859.2221111014          MessageID:eControlFailureConf MessageType:eAnswerCallRequest          ErrorMessage:Error [13040]Your request to answer failed.          TargetCILClientID:999313HQ04193-3188-dotNET_Sess(43495525)_EvtThd(5))[CallC         onnectionAdapter, T_ADAPTER_CONTROL_FAILURE_CONF, 101]   The JTAPI log indicates the following:   16:12:36 PG1A-jgw1 Trace: MsgAnswerCall:  AlertCID: 33583859 AlertConnDevID: 8004876996/1 AnsDevID: 2221111014/0 InvID: 212489 16:12:36 PG1A-jgw1 Trace: Try to answer established connection: MyConn: GenID: 7003 IDVal: 39913908 Dev: 2221111014/0 Ext: 2221111014 DevTgStr: 2221111014 Addr: 2221111014 State: CONNECTED CCState: ESTABLISHED prevCCState: ESTABLISHED loggedIn: Y 16:12:36 PG1A-jgw1 Trace: MsgFailureConf:  InvID: 212489 Status: 40 16:12:37 PG1A-jgw1 Trace: MsgAnswerCall:  AlertCID: 33583859 AlertConnDevID: 8004876996/1 AnsDevID: 2221111014/0 InvID: 212490 16:12:37 PG1A-jgw1 Trace: Try to answer established connection: MyConn: GenID: 7003 IDVal: 39913908 Dev: 2221111014/0 Ext: 2221111014 DevTgStr: 2221111014 Addr: 2221111014 State: CONNECTED CCState: ESTABLISHED prevCCState: ESTABLISHED loggedIn: Y 16:12:37 PG1A-jgw1 Trace: MsgFailureConf:  InvID: 212490 Status: 40   Thank you! [color=#222222][/color]   [color=#222222][/color]

Coty Condry 2012-08-26T22:58:19Z