Hi all,
I've been trying to get all Agent Statistics in a Monitor Agent Mode, for a supervisor desktop. The Filters I Set is the next:
strFilter = String_CtiOs.S_MESSAGEID + "=" + Cisco.CTIOSCLIENTLib.enumCTIOS_EventID.eOnNewAgentStatisticsEvent + ";" + String_CtiOs.S_AGENTID + "=*;"
filters.SetValue(Enum_CtiOs.CTIOS_FILTER, strFilter)
I currently has implemented these methods: OnQueryAgentStatisticsConf, OnAgentStatistics and OnMonitoredAgentInfoEvent. But I cannot get to works this.
 
Any tips will be helpful.
Greetings, Vlad

Hi David,
We actually has moved to Java and currently make these works, but, now we want to monitor CallQueueEvent and CallDequeueEvent without success. The steps that we're followed is the Next:
1 . Set the CTIOs registry key  HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems Inc.\Ctios\<Customer-Instancename>\CTIOS1\Server\CallObject\MinimizeEventArgs  to 0
2 . Cycle the CTIOs Servers.
The versions that we are using are under PCCE 9.0. Other thing we has noted is that the Variable CallType On CallStablished Event for inboud call is allways 0, (not 2)
Have you any sugestions?
Thanks

Hello David,
There is a way to set/change the frecuency for agent Statistics?
 
Greetings!

See the CTIOS System Managers Guide section on CTIOS Configuration Server\Agent configuration for PollingIntervalSec which defaults to 15.