David Lender | What actions are you performing on a Begin Call? In general its best to use a subsequent event such as onCallDelivered or onCallEstablished as the data associated with the call can be updated after the Begin Call, especially if the call is being transferred from an IVR. Is there a reason you arent using one of the other events? That said, have you tried checking the calltype? The inbound call would be type ACD IN. Since you are receiving a begin call on the transfer I assume its a consultative transfer, so the calltype would be CONSULT or AGENT INSIDE. The calltype values are in the CTI Server Protocol reference under Constants and Status Codes. |
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