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How to mute a call
ctios cti os java client call control cil cti java
Answer
10/3/10 12:24 PM
Hi,
We're implementing our own CTI client using the Java CIL SDK. Is there
an API to mute a call ? We wish the agent to be able to mute the call (so the caller cna't hear him) without putting the caller on hold.
I could not find such an API either in the developer guide or java doc.
Any ideas ?
 
Thanks,
 
Ofer
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RE: How to mute a call
Answer
10/7/10 1:15 AM as a reply to Ofer Shany.
Hi,
We're implementing our own CTI client using the Java CIL SDK. Is there
an API to mute a call ? We wish the agent to be able to mute the call (so the caller cna't hear him) without putting the caller on hold.
I could not find such an API either in the developer guide or java doc.
Any ideas ?
 
Thanks,
 
Ofer

 
Ofer,
Sorry - this is a common question, and the truth is that it's not possible.  If you were to use the JTAPI client and build your own software telephone, you might be able to hack the WIN API to the microphone, but that would be quite a challenge.
Bottom line is that the hardware mute is not software controllable from any library that Cisco has on offer.
Chris
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RE: How to mute a call
Answer
10/8/10 11:58 PM as a reply to Christopher Nagel.


Hi,
We're implementing our own CTI client using the Java CIL SDK. Is there
an API to mute a call ? We wish the agent to be able to mute the call (so the caller cna't hear him) without putting the caller on hold.
I could not find such an API either in the developer guide or java doc.
Any ideas ?
 
Thanks,
 
Ofer


 
Ofer,
Sorry - this is a common question, and the truth is that it's not possible.  If you were to use the JTAPI client and build your own software telephone, you might be able to hack the WIN API to the microphone, but that would be quite a challenge.
Bottom line is that the hardware mute is not software controllable from any library that Cisco has on offer.
Chris

Actually you would not use a Win API to the mic. You would use TAPI or JTAPI to do call control and mute the phone or line device itself. If you wrap the call you want to do in a Window Service Hosted WCF web service you can actually just make the calls you want through web services to that TAPI API. I do stuff like this all the time between Java and .NET
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