I am a CTIOS and Cisco CEE 7.2 newbie that has significant java development experience. I have been tasked with creating a web page that can be called by a Cisco signage product for display of a report on a big screen that shows the following:
 
CSR Name  |  Calls Handled Today  |  Time Talking Today
 
I am wondering if this is the type of information the CTIOS API can provide me?
 
If so, how do I get a list of the active CSR/Agents in order to show the "top 10" for the above information?
 
If the APIs would suffice, am I better off using the Java CIL, .NET/C# CIL, something else?  
 
If the APIs cannot provide this type of information, would I need to develop to go directly against the DB Schema?
 
How much trouble am I going to get myself into developing directly to the 7.2 DB Schema if we are planning to update to 8.x in the near future?
 
If you need any further information please let me know.
 
I really appreciate the input and validation of where I should focus my attention on what feels like a pretty simple report, but for which I am having a difficult time getting any traction looking at the CTIOS documentation.