Barge-in means supervisor creates a conference with the other 2 parties. The supervisor cannot then leave the conference. Clearing the Supervisor’s connection on UCCE should end the entire call. Do you get a connectioncleared and endcall events on the Supervisor’s client? You can also try this scenario on the out of box supervisor desktop to confirm that the call gets cleared if the supervisor clicks release after a barge-in.

Are you handling monitored button enablement events differently from button enablement events? You should be. The monitored events are for the agents that the supervisor is monitoring. See the CTIOS Developers Guide: Monitored and Unmonitored Events

In Chapter 4 section on Building Supervisor Applications.



To determine if an event is monitored, check the payload of the event for the “Monitored” field. If the

field exists and is set to true, the event is a monitored event.



Use monitored events to handle monitored agent calls.



Use unmonitored events to control the supervisors call.



Review the supervisors client log to determine which events are being received and if you are handling them correctly.