« Back to CTIOS Toolkit Questions

RE: New Message from Manohar Solomon in Computer Telephony Integration Obje

Combination View Flat View Tree View
Threads [ Previous | Next ]
CTI Server custom monitoring/logging?
Answer
5/24/12 5:40 PM
I am using CTI ActiveX control to get information from the CTI server. I would like to receive the same data from CTI Server to my own server(CTIOS .NET Client). Basically I need to get a hanlde to all the CTI push messages that are sent to different agent's to this single server. Planning to do some custom monitoring/logging based on the received messages.
 
Thanks
Flag

RE: New Message from Manohar Solomon in Computer Telephony Integration Obje
Answer
5/24/12 6:02 PM as a reply to Manohar Solomon.
A CTIOS .NET Cil client can run in monitor (filter) mode to receive CTI events from the CTIOS Server which in turn receives them from the CTI Server.



See the All Agents Sample.NET sample in the CTIOS Toolkit dotNet CIL Samples
Flag

RE: CTI Server custom monitoring/logging?
Answer
5/24/12 6:12 PM as a reply to David Lender.
Thank you David
Flag

David Lender (474)
Shannon McCoy (91)
Arthur Shats (57)
Christopher Nagel (47)
GEOFFREY THOMPSON (40)
View All Forums