Hi,
 
The CTIOS event sequence is call begin, call initiate, call established. For an agent using IP communicator without logging into
extension mobility, CTIOS call originating event output looks like this:
 
{(PeripheralID:5000 PeripheralType:17 ConnectionCallID:33572871 ConnectionDeviceIDType:0 ServiceNumber:4294967295 ServiceID:4294967295 CallingDeviceType:78 CalledDeviceType:0 LocalConnectionState:1 EventCause:65535 SkillGroupNumber:4294967295 SkillGroupID:4294967295 LineHandle:0 LineType:11 SkillGroupPriority:0 MonitorID:0 ConnectionDeviceID:2221110217.2221112081.2 CallingDeviceID:2221110217 CalledDeviceID:2221110071 EnablementMask:0x8BF0012 UniqueObjectID:call.5000.33572871.2221110217 CallStatus:eCallConnectionInitiate EventID:15 MessageID:eCallOriginatedEvent DriverKey:call.5000.33572871 DeviceUniqueObjectID:device.5000.2221110217)}
 
 
whereas CTIOS call originating event output for agent logged into IP Communicator via extension mobility looks like this:
 
 
{(CallType:38 ServiceNumber:4294967295 ServiceID:4294967295 EventCause:65535 SkillGroupNumber:4294967295 SkillGroupID:4294967295 LineType:11 SkillGroupPriority:0 CallingDeviceID:2223339980 CalledDeviceID:2221110071 AnsweringDeviceID:2221110071 EnablementMask:0x8BF01B6 UniqueObjectID:call.5000.33572856.2223339980 CallStatus:eCallConnectionConnect EventID:10 MessageID:eCallEstablishedEvent DeviceUniqueObjectID:device.5000.2223339980)}
 
 
The question is why is that the ConnectionDeviceID is not seen for the output when agent is using extension mobility.
Any suggestion on how to get the line information in a multi line environment?
 
Thanks for your help.