Getting Started

In order to begin development using the CTIOS toolkit you need to install the CTIOS desktop and select the Toolkit features you want to install. The CTIOS toolkit is NOT available for download from the CDN website. You must order the CTIOS media.
 
Customers and partners should order CTIOS by ordering the NFR Media kit CCEH-MEDIA80-K9 through their sales team.
 
Note that all customers and partners wishing to deploy custom CTI integrations using CTIOS are required to have a valid Developer Services contract.  You should have a lab system from a Advanced Technology Partner in order to develop and test your CTIOS Toolkit based Application.

UCCE Design Guides

A good starting point if you are new to Contact Center is the UCCE Design Guides.

UCCE Design Guides

Training

 

Recommended training includes the following courses. These courses are introductory and provide a general understanding of system architecture and application development requirements. Though not focused entirely on UCCE application development using CTIOS, these courses provide details that are important to developing for and supporting a UCCE system.

Cisco ICM Product Training Part 1
Cisco ICM Product Training Part 2
Cisco IP Contact Center Enterprise

There are currently 3 proctored exams to validate skills and knowledge in UCCE implementation, development and support. These exams do not currently apply to any Cisco Career Certification.

642-241 UCCED: Unified Contact Center Enterprise Design
642-242 UCCEI: Unified Contact Center Enterprise Implementation
642-243 UCCES: Unified Call Center Enterprise Support

CTI Introduction presentation in .pdf format can be found

here