Getting Started
Getting Started
1) Start by reading the CTI Server Protocol reference CTI Server Message Reference Guide (Protocol Version 13) for ICM Enterprise and Hosted Editions , which provides details about what CTI Server Protocol.
2) Next, download the C-API itself which includes a zip file with a C-API Reference and C++ project for the C-API including header and C files and a few examples such as makecall.
Note that all customers and partners wishing to deploy custom CTI integrations using C-API are required to have a valid Developer Services contract. For furtner information see Contact Center Developer Support Services requirement.
UCCE Design Guides
A good starting point if you are new to Contact Center is the UCCE Design Guides.UCCE Design GuidesTraining
Recommended training includes the following courses. These courses are introductory and provide a general understanding of system architecture and application development requirements. Though not focused entirely on UCCE application development using CTI Server C-API, these courses provide details that are important to developing for and supporting a UCCE system.
Cisco ICM Product Training Part 1
Cisco ICM Product Training Part 2
Cisco IP Contact Center Enterprise
642-241 UCCED: Unified Contact Center Enterprise Design
642-242 UCCEI: Unified Contact Center Enterprise Implementation
642-243 UCCES: Unified Call Center Enterprise Support
