CTI Server Protocol Documents
   CTI Server Message Reference Guide (Protocol Version 13) for ICM Enterprise...
  CTI Server Message Reference Guide (Protocol Version 13) for ICM Enterprise and Hosted Editions, Release 7.2(1)
   CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified...
  CTI Server Message Reference Guide (Protocol Version 14) for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 8.0(1)
   CTI Server Message Reference Guide (Protocol Version 15) for ICM 8.5(0)
  CTI Server Message Reference Guide (Protocol Version 15) for ICM Enterprise and Hosted Editions, Release 8.5(0).pdf
   Multiline Support in UCCE 8.0.docx