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Cisco is coming out with a new line of phones which will supersede / obsolete the existing 79xx models over the next couple of years. The primary issue with supporting RT/RT Lite phones is with required support for Join Across Line(JAL) and Direct Transfer Across Line (DTAL) features, which requires UCCE to monitor multiple lines on agent devices.
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CTI Server, CTI OS , CTI manager

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CTI Server, CTI OS , CTI manager
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7/1/10 7:11 AM
Could you please help me to have a better understanding of these terms in an ICM perspective. As far as I know CTI manager comes along with CUCM, But rest of the two is always a confusion for me.
 
Thanks
Abdul Salam
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RE: CTI Server, CTI OS , CTI manager
Answer
12/23/11 9:18 PM as a reply to Abdul Salam.
CTI server provides the CTI Protocol and Interfaces to the ICM PG.(Peripheral Gateway). CTI OS connects to CTI Server and provides a set of Client Interface Libraries (CILs) for implementing CTI applications without having to know the particulars of a specific ACD. CTIOS publishes button enablement events for CTIOS Clients to use.

CTI Manager is a Callmanager term for the native Callmanager CTI support. Further questions about Callmanager CTI should be directed to one of the Callmanager API support forums.
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