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Cisco is coming out with a new line of phones which will supersede / obsolete the existing 79xx models over the next couple of years. The primary issue with supporting RT/RT Lite phones is with required support for Join Across Line(JAL) and Direct Transfer Across Line (DTAL) features, which requires UCCE to monitor multiple lines on agent devices.
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TSAPI on Cisco

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TSAPI on Cisco
tsap
Answer
7/5/10 8:07 PM
Hello Guys,
 
  Is Cisco supporting the TSAPI API? I've heard that TSAPI is an opened API that all Switches should implement in order to interact with third-party Softwares.
  Let me know.
 
Regards!
Damian N.
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RE: TSAPI on Cisco
Answer
9/28/10 11:17 AM as a reply to Damian Nardelli.
Hi,
 
Look at:
http://developer.cisco.com/web/tapi/home
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