We have a setup for "Queue to agent" in Cisco UCCE and would liek to deploy the following change
1. Change the Call Priority in the queue based on the customer number, (like to server my "High Priority" customer)
2. we have an application connected with Cisco ICM (CTI server) to look for Call Priority in the Queue.
How can we accomplish this? Any help on this would be greatly appreciated.
This would have to be accomplished with ICM scripting which is outside the scope of this forum. You may wish to post your query to the UCCE product support forum here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center
