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Cisco is coming out with a new line of phones which will supersede / obsolete the existing 79xx models over the next couple of years. The primary issue with supporting RT/RT Lite phones is with required support for Join Across Line(JAL) and Direct Transfer Across Line (DTAL) features, which requires UCCE to monitor multiple lines on agent devices.
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CTI Server (GED-188) ver 15 w/ ICM/CCE 8.5?

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CTI Server (GED-188) ver 15 w/ ICM/CCE 8.5?
cti icm ged-188 protocol version
Answer
4/12/11 8:49 PM
The CTI Server Message Reference Guide posted on CDN is for protocol version 14 (ICM 8.0). Is there a protocol version 15 with ICM 8.5? If so, can someone point me to the reference guide for it, please?
 
Thanks!
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RE: CTI Server (GED-188) ver 15 w/ ICM/CCE 8.5?
Answer
4/13/11 6:02 PM as a reply to Kandy Rathinasamy.
Yes there is a protocol version 15 which includes additions for agent greeting support.

The document can be found here http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_15.pdf
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