Blogs

Showing 1 result.

Forums

« Back to CTI Server Protocol Questions

CTI Server Queue Event

Combination View Flat View Tree View
Threads [ Previous | Next ]
toggle
CTI Server Queue Event
Answer
8/11/11 5:04 PM
Hi All,
 
While getting Queue Event using Cisco CTI Server client, how to indentify the which queue it belongs? Is there any parameter to identify the exact queue or skill from the CALL_QUEUED_EVENT.
 
Thanks,
Senthil.
Flag

RE: CTI Server Queue Event
Answer
12/23/11 9:13 PM as a reply to Senthil Kumar.
The CALL_QUEUED_EVENT is associated with a Service in ICM. The event contains the ServiceID
The Unified ICM ServiceID of the service that the call is attributed to.
Flag

Collateral


No files available