David Lender | For Mobile Agent or "Remote Agent", the support for it is in the SET_AGENT_STATE_REQ.
From the CTI Server Protocol Documentation:
For Remote Agent login, use ";" to separate the instrument and agent phone number in the AgentInstrument field. Use RA_CALL_BY_CALL or RA_NAILED_CONNECTION in the AgentWorkMode field for the Remote Agent login mode.
This should work for protocol version 13 or higher. |
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