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CTI Server protocol 14 UCCE 8.0 to support Callmanager Multiline
David Lender
27 Jan 2010
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RE: CONFERENCE_CALL_REQ does not work with Aspect ACD
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CONFERENCE_CALL_REQ does not work with Aspect ACD
Petrus Buiquy
10/15/12 2:10 AM
David Lender
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RE: New Message from Petrus Buiquy in CTI Server Protocol (GED-188) - CTI S
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10/15/12 9:06 PM as a reply to Petrus Buiquy.
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I don’t have any ideas other than making sure you are specifying the right call on hold and don’t have them backwards in the CTISP fields on the CONFERENCE_CALL_REQ message.
You could also post the log snippet.
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David Lender
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RE: CONFERENCE_CALL_REQ does not work with Aspect ACD
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10/31/12 1:31 PM as a reply to David Lender.
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I think you have to place the consult call using the
CONSULTATION_CALL_REQ
and specify the consult type as conference. You cant just put a call on hold and use the
MAKE_CALL_REQ
to make the consult call and then try to conference them.
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