CTI Server protocol 14 UCCE 8.0 to support Callmanager Multiline
David Lender | 27 Jan 2010

Cisco is coming out with a new line of phones which will supersede / obsolete the existing 79xx models over the next couple of years. The primary issue with supporting RT/RT Lite phones is with required support for Join Across Line(JAL) and Direct Transfer Across Line (DTAL) features, which requires UCCE to monitor multiple lines on agent devices.
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