Call position in Queue http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=3271057 2013-05-24T23:55:30Z 2013-05-24T23:55:30Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4934464 2011-12-23T21:24:14Z 2011-12-23T21:24:14Z

[quote]We have a setup for "Queue to agent" in Cisco UCCE and would liek to deploy the following change 1. Change the Call Priority in the queue based on the customer number, (like to server my "High Priority" customer) 2. we have an application connected with Cisco ICM (CTI server) to look for Call Priority in the Queue.    How can we accomplish this? Any help on this would be greatly appreciated.[/quote]   This would have to be accomplished with ICM scripting which is outside the scope of this forum.  You may wish to post your query to the UCCE product support forum here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center

David Lender 2011-12-23T21:24:14Z Senthil Kumar http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3271056 2011-03-25T13:00:51Z 2011-03-25T13:00:43Z

We have a setup for "Queue to agent" in Cisco UCCE and would liek to deploy the following change 1. Change the Call Priority in the queue based on the customer number, (like to server my "High Priority" customer) 2. we have an application connected with Cisco ICM (CTI server) to look for Call Priority in the Queue.    How can we accomplish this? Any help on this would be greatly appreciated.

Senthil Kumar 2011-03-25T13:00:43Z