CTI Server (GED-188) ver 15 w/ ICM/CCE 8.5? http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=3638497 2013-05-24T23:42:23Z 2013-05-24T23:42:23Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3654388 2011-04-13T18:02:34Z 2011-04-13T18:01:05Z

Yes there is a protocol version 15 which includes additions for agent greeting support. The document can be found here http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_15.pdf

David Lender 2011-04-13T18:01:05Z Kandy Rathinasamy http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=3638496 2011-04-12T20:49:32Z 2011-04-12T20:49:32Z

The CTI Server Message Reference Guide posted on CDN is for protocol version 14 (ICM 8.0). Is there a protocol version 15 with ICM 8.5? If so, can someone point me to the reference guide for it, please?   Thanks!

Kandy Rathinasamy 2011-04-12T20:49:32Z