Call Unique Identification between queue and agent http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=4698333 2013-06-20T04:59:53Z 2013-06-20T04:59:53Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4699646 2011-10-31T14:30:32Z 2011-10-31T14:30:32Z

There is no way to match the CALL_QUEUED_EVENT with the BEGIN_CALL_EVENT. The queued call is queued on a different peripheral (IVR or CVP) and the call to the agent is on the EA peripheral. Unfortunately the CALL_QUEUED_EVENT does not contain the RouterCallKey fields to match to the BEGIN_CALL.

David Lender 2011-10-31T14:30:32Z Senthil Kumar http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4698332 2011-10-30T07:23:25Z 2011-10-30T07:23:25Z

Hi All,   I am developing CTI application using CTI protocol to connect CTI server. I am getting queue event while calls in queue, getting call if agent's is ready, but connection ID is different while in queue and agent's got a call. How to identify the call between queue and agent?   Thanks, Senthil.

Senthil Kumar 2011-10-30T07:23:25Z