GED-188 Support for Cisco Mobile Agent http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=4904630 2013-06-20T01:19:49Z 2013-06-20T01:19:49Z David Lender http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4931447 2011-12-23T20:17:01Z 2011-12-23T19:58:16Z

For Mobile Agent or "Remote Agent", the support for it is in the SET_AGENT_STATE_REQ. From the CTI Server Protocol Documentation: For Remote Agent login, use ";" to separate the instrument and agent phone number in the AgentInstrument field. Use RA_CALL_BY_CALL or RA_NAILED_CONNECTION in the AgentWorkMode field for the Remote Agent login mode. This should work for protocol version 13 or higher.

David Lender 2011-12-23T19:58:16Z Aimee Stinson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=4904628 2011-12-16T19:46:00Z 2011-12-16T19:46:00Z

Does GED-188 support Cisco Mobile Agent integration? Which protocol version is required? Thanks!

Aimee Stinson 2011-12-16T19:46:00Z