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Cisco is coming out with a new line of phones which will supersede / obsolete the existing 79xx models over the next couple of years. The primary issue with supporting RT/RT Lite phones is with required support for Join Across Line(JAL) and Direct Transfer Across Line (DTAL) features, which requires UCCE to monitor multiple lines on agent devices.
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CTI queries

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CTI queries
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5/23/10 1:47 PM
Hi All,
 
What is the basic difference between CTI OS.CTI Gateway ,CTI Server?
 
regds,
aman
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RE: New Message from Aman Soi in CTI Server Protocol (GED-188) - CTI Server
Answer
5/24/10 7:26 PM as a reply to Aman Soi.
CTIOS Server is a client that connects to CTI Server using the CTI
Server protocol.
CTIOS Client Cil applications connect to CTIOS Server.
There is no such think as CTI OS.CTI Gateway
CTI Server is sometimes referred to by its process name CG., which
stands for CTI Gateway.

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