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RE: New Message from Senthil Kumar in CTI Server Protocol (GED-188) - CTI S

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Call Unique Identification between queue and agent
Answer
10/30/11 7:23 AM
Hi All,
 
I am developing CTI application using CTI protocol to connect CTI server. I am getting queue event while calls in queue, getting call if agent's is ready, but connection ID is different while in queue and agent's got a call. How to identify the call between queue and agent?
 
Thanks,
Senthil.
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RE: New Message from Senthil Kumar in CTI Server Protocol (GED-188) - CTI S
Answer
10/31/11 2:30 PM as a reply to Senthil Kumar.
There is no way to match the CALL_QUEUED_EVENT with the BEGIN_CALL_EVENT. The queued call is queued on a different peripheral (IVR or CVP) and the call to the agent is on the EA peripheral. Unfortunately the CALL_QUEUED_EVENT does not contain the RouterCallKey fields to match to the BEGIN_CALL.
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