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Cisco is coming out with a new line of phones which will supersede / obsolete the existing 79xx models over the next couple of years. The primary issue with supporting RT/RT Lite phones is with required support for Join Across Line(JAL) and Direct Transfer Across Line (DTAL) features, which requires UCCE to monitor multiple lines on agent devices.
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RE: GED-188 Support for Cisco Mobile Agent

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GED-188 Support for Cisco Mobile Agent
cisco mobile agent
Answer
12/16/11 7:46 PM
Does GED-188 support Cisco Mobile Agent integration? Which protocol version is required?
Thanks!
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RE: GED-188 Support for Cisco Mobile Agent
Answer
12/23/11 8:17 PM as a reply to Aimee Stinson.
For Mobile Agent or "Remote Agent", the support for it is in the SET_AGENT_STATE_REQ.

From the CTI Server Protocol Documentation:

For Remote Agent login, use ";" to separate the instrument and agent phone number in the
AgentInstrument field. Use RA_CALL_BY_CALL or RA_NAILED_CONNECTION in the
AgentWorkMode field for the Remote Agent login mode.

This should work for protocol version 13 or higher.
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