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RE: New Message from Sabina Mirauta in CTI Server Protocol (GED-188) - CTI

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Java API for UCCX CTI Protocol
uccx
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10/1/12 1:59 PM
Hello Cisco,
I have the requirement to develop a Java application using the Cisco UCC Express CTI Protocol. Is there a Java API for this like CTIOS for UCCE? I've read the document "Cisco Unified Contact Center Express CTI Protocol Developer Guide" and I didn't find any link to Java...
Thank you,
Sabina Mirauta
 
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RE: New Message from Sabina Mirauta in CTI Server Protocol (GED-188) - CTI
Answer
10/2/12 5:53 PM as a reply to Sabina Mirauta.
The UCCX and UCCE CTI protocols are socket message based protocols. There is no Java API.
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RE: New Message from Sabina Mirauta in CTI Server Protocol (GED-188) - CTI
Answer
11/14/12 3:07 PM as a reply to Sabina Mirauta.
There is not a Java API for UCCX CTI protocol. UCCX CTI protocol and CTI Server protocol are both TCP/IP socket based messaging protocols.
You may wish to look into using Cisco Finesse which will shortly offer a UCCX version. Finesse is both an agent desktop and a Webservices API.
More information about Finesse can be found here http://developer.cisco.com/web/finesse
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