SET_AGENT_STATE_REQ and AGENT_STATE_EVENT both have a parameter called EventReasonCode, described as "A peripheral-specific code indicating the reason for the state change."
 
A reason code can be set to be required for going to NOT_READY or LOGOUT state, and if set this way then when running the Agent Desktop you are prompted with a list of reason codes (e.g. default seems to be 1 to 4) to choose from.
 
Also, if set, then calling SET_AGENT_STATE_REQ to go to NOT_READY or LOGOUT will be rejected if the EventReasonCode parameter is not from this list.
 
Where is this list of reason codes defined/configured, and how is this list of valid values obtained programatically via the CTI Server Protocol?
 
Thanks...

Thanks, so how does the Agent Desktop obtain these values to populate its dialog box?

So, the Agent Desktop, running on a client machine, is directly reading the registry on the server machine where the CTI Server is running?

Thanks for the info.