David Lender | Yes there is a protocol version 15 which includes additions for agent greeting support.
The document can be found here http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_15.pdf |
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