RE: CTI Server (GED-188) ver 15 w/ ICM/CCE 8.5?

Kandy Rathinasamy Posts: 1 Join Date: 10/25/10 Recent Posts	CTI Server (GED-188) ver 15 w/ ICM/CCE 8.5? cti icm ged-188 protocol version Answer 4/12/11 8:49 PM Mark as an Answer Submit Reply with Quote Quick Reply The CTI Server Message Reference Guide posted on CDN is for protocol version 14 (ICM 8.0). Is there a protocol version 15 with ICM 8.5? If so, can someone point me to the reference guide for it, please? Thanks!
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David Lender Posts: 72 Join Date: 4/4/08 Recent Posts	RE: CTI Server (GED-188) ver 15 w/ ICM/CCE 8.5? Answer 4/13/11 6:02 PM as a reply to Kandy Rathinasamy. Mark as an Answer Submit Reply with Quote Quick Reply Yes there is a protocol version 15 which includes additions for agent greeting support. The document can be found here http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_15.pdf
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