Get Started with Cisco GED-188
Ramp up with Cisco GED-188 in no time with our quick start guide. In a few easy steps, we'll have you up-to-speed on everything you need to know to develop applications for CTI Server.
Technical Overview of Cisco GED-188
Not sure Cisco GED-188 is right for you and your organization? The technical overview describes the basics: how to use, where it fits in the architecture, and some requirements.
The Computer Telephony Integration Server (CTI Server) provides a socket level interface for integrating CTI Applications to Cisco Unified ICM and Contact Center Enterprise/Hosted. This interface is called the CTI Server Protocol (GED-188). The CTI Server makes call data available to applications in real-time. To accomplish this task, the CTI Server process responds to requests from clients and originates unsolicited messages. All messages share a common message header and use the same set of data types.
Although CTI Server provides a great deal of call event detail, be aware that the events reported and details provided with each call event vary depending upon the type of ACD involved and possibly the specific software version or other options configured.
CTI Server Message Reference Guide (Protocol Version 16) for ICM Enterprise and Hosted EditionsReview the Get Started Guide
This guide includes installation and configuration instructions, plus developer success stories.
Learn More
Even after you have mastered the basics, CTI Server Protocol Developer Center still has more to give.
Documentation | Table of Contents |
| ||||||
| ||||||
| ||||||
Recent Posts | All Posts |
- RE: New Message from Gerard O'Rourke in CTI Server Protocol (GED-188) - CTI
By David Lender | 5/31/13 2:20 PM
As you noted, CTIOS doesn’t give you IVR or CVP events, only CTI... - RE: Sample CTI Bridge Application?
By Gerard O'Rourke | 5/31/13 8:45 AM
Note: to add to above. I did set the below registry value for CTI... - RE: Sample CTI Bridge Application?
By Gerard O'Rourke | 5/31/13 8:43 AM
David, We would just like to know the details / costs in case we do...
Community
Get help from the peers on the CTI Server Protocol (GED-188) Developer Center Community
Contact center Competency
Check out related product and info in the Contact center Competency
Join Now
Check benefits and requirements for CDN membership Join the Cisco Developer Network