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RE: Duplicate CDR Records

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Duplicate CDR Records
Answer
1/28/13 5:28 AM
We are seeing duplicate or very similiar CDRs being returned by CTX and need to understand why we are seeing them.
The following is a example request and response from our production system.  In this example, the records are not technically the same, but we are not sure how this same endpoint could have completed 2 calls in the the given time interval.
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:cdr="http://cdr.api.ctc.txbu.cisco.com">
   <soapenv:Header/>
   <soapenv:Body>
      <cdr:getCallDetailRecords>
         <!--Optional:-->
         <endTimeFrom>2013-01-16T20:49:39+0000</endTimeFrom>
         <!--Optional:-->
         <endTimeTo>2013-01-16T20:49:40+0000</endTimeTo>
         <!--Zero or more repetitions:-->
         <callTypeList>DIRECTDIAL</callTypeList>
         <!--Optional:-->
         <companyScope>INTER_COMPANY</companyScope>
         <!--Optional:-->
         <firstIndex>0</firstIndex>
         <!--Optional:-->
         <numberOfRecords>100</numberOfRecords>
      </cdr:getCallDetailRecords>
   </soapenv:Body>
</soapenv:Envelope>
 
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
   <env:Header/>
   <env:Body>
      <ns2:getCallDetailRecordsResponse xmlns:ns2="http://cdr.api.ctc.txbu.cisco.com">
         <return>
            <callDetailRecords>
               <callType>DIRECTDIAL</callType>
               <callee>18668451379</callee>
               <calleeAlternateIdentities>12.120.222.217</calleeAlternateIdentities>
               <calleeRegion>Americas</calleeRegion>
               <calleeServiceProvider>VERIZON</calleeServiceProvider>
               <caller>14084249412</caller>
               <callerAlternateIdentities>12.120.217.10</callerAlternateIdentities>
               <callerOrganization>CTCS_Enterprise</callerOrganization>
               <callerRegion>Americas</callerRegion>
               <callerServiceProvider>ATT</callerServiceProvider>
               <companyScope>INTER_COMPANY</companyScope>
               <disconnectCauseCode>21</disconnectCauseCode>
               <disconnectCauseStr>"Call rejected"</disconnectCauseStr>
               <duration>0</duration>
               <endTime>2013-01-16T20:49:39.000Z</endTime>
               <guid>97AC5B3A988-7F2E4DD38FB-ACC3B88F55F-805707EAF4F</guid>
               <id>8cf85e573c31cc83013c451fd3894a5f</id>
               <serverIP>12.120.222.217</serverIP>
               <serverName>lslilt04ctx</serverName>
               <startTime>2013-01-16T20:49:39.000Z</startTime>
            </callDetailRecords>
            <callDetailRecords>
               <callType>DIRECTDIAL</callType>
               <callee>18668451379</callee>
               <calleeAlternateIdentities>12.120.222.216</calleeAlternateIdentities>
               <calleeRegion>Americas</calleeRegion>
               <calleeServiceProvider>VERIZON</calleeServiceProvider>
               <caller>14084249412</caller>
               <callerAlternateIdentities>12.120.217.10</callerAlternateIdentities>
               <callerOrganization>CTCS_Enterprise</callerOrganization>
               <callerRegion>Americas</callerRegion>
               <callerServiceProvider>ATT</callerServiceProvider>
               <companyScope>INTER_COMPANY</companyScope>
               <disconnectCauseCode>21</disconnectCauseCode>
               <disconnectCauseStr>"Call rejected"</disconnectCauseStr>
               <duration>0</duration>
               <endTime>2013-01-16T20:49:39.000Z</endTime>
               <guid>FB199E3423B-93EE7ED4DFD-434C47B0B36-BDDECD39640</guid>
               <id>8cf85e573c31cc83013c451fd58d4a78</id>
               <serverIP>12.120.222.216</serverIP>
               <serverName>lslilt03ctx</serverName>
               <startTime>2013-01-16T20:49:39.000Z</startTime>
            </callDetailRecords>
            <totalNumberFound>2</totalNumberFound>
         </return>
      </ns2:getCallDetailRecordsResponse>
   </env:Body>
</env:Envelope>
 
Here is another example and in this case the records are identical except for the ID.
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:cdr="http://cdr.api.ctc.txbu.cisco.com">
   <soapenv:Header/>
   <soapenv:Body>
      <cdr:getCallDetailRecords>
         <!--Optional:-->
         <endTimeFrom>2013-01-16T01:49:34+0000</endTimeFrom>
         <!--Optional:-->
         <endTimeTo>2013-01-16T01:49:35+0000</endTimeTo>
         <!--Zero or more repetitions:-->
         <callTypeList>DIRECTDIAL</callTypeList>
         <!--Optional:-->
         <companyScope>INTRA_COMPANY</companyScope>
         <!--Optional:-->
         <firstIndex>0</firstIndex>
         <!--Optional:-->
         <numberOfRecords>100</numberOfRecords>
      </cdr:getCallDetailRecords>
   </soapenv:Body>
</soapenv:Envelope>
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
   <env:Header/>
   <env:Body>
      <ns2:getCallDetailRecordsResponse xmlns:ns2="http://cdr.api.ctc.txbu.cisco.com">
         <return>
            <callDetailRecords>
               <callType>DIRECTDIAL</callType>
               <callee>11111111471</callee>
               <calleeOrganization>BP Corporation</calleeOrganization>
               <calleeRegion>Americas</calleeRegion>
               <calleeServiceProvider>ATT</calleeServiceProvider>
               <caller>11111111430</caller>
               <callerOrganization>BP Corporation</callerOrganization>
               <callerRegion>Americas</callerRegion>
               <callerServiceProvider>ATT</callerServiceProvider>
               <companyScope>INTRA_COMPANY</companyScope>
               <disconnectCauseCode>16</disconnectCauseCode>
               <disconnectCauseStr>Normal call clearing</disconnectCauseStr>
               <duration>2798</duration>
               <endTime>2013-01-16T01:49:34.000Z</endTime>
               <guid>219983</guid>
               <id>8cf85e573c31cc83013c4131b8c53e99</id>
               <serverIP>12.120.217.140</serverIP>
               <serverName>sjc02-att-cm-1</serverName>
               <startTime>2013-01-16T01:02:56.000Z</startTime>
            </callDetailRecords>
            <callDetailRecords>
               <callType>DIRECTDIAL</callType>
               <callee>11111111471</callee>
               <calleeOrganization>BP Corporation</calleeOrganization>
               <calleeRegion>Americas</calleeRegion>
               <calleeServiceProvider>ATT</calleeServiceProvider>
               <caller>11111111430</caller>
               <callerOrganization>BP Corporation</callerOrganization>
               <callerRegion>Americas</callerRegion>
               <callerServiceProvider>ATT</callerServiceProvider>
               <companyScope>INTRA_COMPANY</companyScope>
               <disconnectCauseCode>16</disconnectCauseCode>
               <disconnectCauseStr>Normal call clearing</disconnectCauseStr>
               <duration>2798</duration>
               <endTime>2013-01-16T01:49:34.000Z</endTime>
               <guid>219983</guid>
               <id>8cf85e573c31cc83013c4168a7417eb9</id>
               <serverIP>12.120.217.140</serverIP>
               <serverName>sjc02-att-cm-1</serverName>
               <startTime>2013-01-16T01:02:56.000Z</startTime>
            </callDetailRecords>
            <totalNumberFound>2</totalNumberFound>
         </return>
      </ns2:getCallDetailRecordsResponse>
   </env:Body>
</env:Envelope>
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