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Cisco Unified Application Environment Developer Forums Cisco Unified Application Environment Developer Forums
Categories » Developers » RE: XML menu disappears
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RE: XML menu disappears
XML menu disappears
6/29/09 1:24 PM
Hello, I noticed that the XML menu disappears on a 7960 phone when pressing the hand free button. Is this normal behavior? Is there an event that covers it? thanks for your time.
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RE: XML menu disappears
7/3/09 9:55 PM as a reply to Daniel Alvarez.
This would be equivalent to taking the handset off-hook, so yes I would expect this is intended behaviour.
 
You should be able to get a HTTP notification of this occurrence (via the Application Event Handlers feature - see the 7.1(2) App Notes on the IP Phone Services docs page: http://developer.cisco.com/web/ipps/docs)
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RE: XML menu disappears
7/6/09 2:04 PM as a reply to David Staudt.
But then... it's not doing it on my 7975 phone.
 
Also, it's too fast to be an event.
Generally, triggered events takes like a second to react (time to get the response from the server).
This occurs as soon as a press the button.
Look like a firmware issue? or am I totally in the blue...?
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RE: XML menu disappears
7/6/09 4:46 PM as a reply to Daniel Alvarez.
The 7975 class of phone is able to maintain the Services context in the 'background' - which you can bring up again using the tab buttons along the top.  You would still get a 'loss of focus' event, I believe, using the XSI notification mechanism.
 
The 7940/60 class of device does not have this backgrounding ability, and so must close the Services context.
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RE: XML menu disappears
7/7/09 1:32 PM as a reply to David Staudt.
No, the 7975 doesn't lose focus if the call is ongoing, but I did noticed that it loses it if the call has ended en we press the hand-free button.
 
So, what should I do? Tell the users not to use the hand-free button if they use our application?
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RE: XML menu disappears
7/7/09 3:03 PM as a reply to Daniel Alvarez.
Is this your scenario?
 
- Call in progress (via handset)
- XML service pane active/on-top
- Press headset key
 
If the XML service is getting closed in that scenario I think that would be unexpected.  If there is no call in progress, then going off hook (via handset or headset) will clear the Services plane on the 7940/60, as the phone assumes the user is making a call.
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RE: XML menu disappears
7/8/09 1:08 PM as a reply to David Staudt.
 
There are two scenarios
 
1:
-call in progress (via handset)
-xml menu is displayed
-press hand-free key
 
menu dissapears on the 7960 but stays the same on 7975.
 
2:
-call in progress (via hand-free)
-xml menu is displayed
-press hand-free key to pass to handset.
 
menu dissapears on the 7960 but stays the same on 7975.
 
My lab only consist of these two phones, so I cannot compare with other to see which one is normal behavior.
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RE: XML menu disappears
7/8/09 2:20 PM as a reply to Daniel Alvarez.
Got it...I wouldn't expect that behaviour to be intended.  Can you confirm the firmware version in use?  Have you tested using the latest available firmware load?
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