Hi,
we are developing a voice logging application using etch. we noticed some issues during hold scenario. When an incoming call is coming  to the Monitored phone and  the call being monitored using  JTapiStartMonitoring on the Callactive event. It starts the Monitoring and the  JTapi status is success.When the hold button is pressed , the call is going in to inactive state and CallInacive event triggerd.When resumes that call the call become active and CallActive event triggered.Then JTapiStartMonitoring called again.Then it shows the following Errors ¿ JTP Timed out while waiting for StartMonitoring response from stack¿ and  ¿Call CtiPort1:1000068 encountered an error (PlatformException): <no description>¿.Please find the attached logs.  If anybody has some idea about this issue, please let us know how to sort it out. we are in real pressure to finish the project before the deadline.
 
13:15:42.968
V JTP Got 20(IncomingCall) message from v6.1.
13:15:42.968
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:15:42.968
V JTP Field: 6(DeviceType) = 6
13:15:42.968
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:15:42.968
V JTP Field: 41(To) = 1037
13:15:42.968
V JTP Field: 42(From) = 1039
13:15:42.968
V JTP Field: 43(OriginalTo) = 1037
13:15:42.968
V JTP Field: 53(CallControlCause) = NORMAL
13:15:42.968
V JTP Field: 66(JTapiCallId) = 9193/1
13:15:42.968
I JTP Added JTapi call
1000066<->GPycGbCfTxjdhZnV
13:15:42.984
I JTP Sending third-party IncomingCall for: 1000066
13:15:42.984
V JTP Got 99(Ringing) message from v6.1.
13:15:42.984
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:15:42.984
V JTP Field: 6(DeviceType) = 6
13:15:42.984
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:15:42.984
V JTP Field: 41(To) = 1037
13:15:42.984
V JTP Field: 42(From) = 1039
13:15:42.984
V JTP Field: 43(OriginalTo) = 1037
13:15:42.984
V JTP Field: 66(JTapiCallId) = 9193/1
13:15:46.718
V JTP Got 31(CallEstablished) message from v6.1.
13:15:46.718
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:15:46.718
V JTP Field: 6(DeviceType) = 6
13:15:46.718
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:15:46.718
V JTP Field: 41(To) = 1037
13:15:46.718
V JTP Field: 42(From) = 1039
13:15:46.718
V JTP Field: 43(OriginalTo) = 1037
13:15:46.718
V JTP Field: 46(Cause) = normal
13:15:46.718
V JTP Field: 53(CallControlCause) = NORMAL
13:15:46.718
V JTP Field: 66(JTapiCallId) = 9193/1
13:15:46.718
I JTP Sending CallActive for call: 1000066
13:15:46.750
V JTP Dir number: 2050
13:15:46.765
V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort1,
2050
13:15:46.765
I JTP Added JTapi call 1000067<->1000067
13:15:46.765
V JTP Sent StartMonitoring. stackCallId:1000067,
monInitiatorDeviceName:CtiPort1, monInitiatorFrom:2050,
monTargetDeviceName:SEP001CC0314499, monTargetTo:1037,
monTargetCallId:GPycGbCfTxjdhZnV
13:15:46.765
V JTP StartMonitoring request sent, waiting for response from
stack...CallId:1000067, ListenerDeviceNameCtiPort1
13:15:46.781
V JTP Got 35(InitiatedCall) message from v6.1.
13:15:46.781
V JTP Field: 5(DeviceName) = CtiPort1
13:15:46.781
V JTP Field: 6(DeviceType) = 6
13:15:46.781
V JTP Field: 40(CallId) = 1000067
13:15:46.781
V JTP Field: 42(From) = 2050
13:15:46.781
V JTP Field: 53(CallControlCause) = NORMAL
13:15:46.781
V JTP Field: 66(JTapiCallId) = 9194/1
13:15:46.781
V JTP PropOnCallInitiated - entry StackCallId 1000067 : DevName
CtiPort1
13:15:46.781
I JTP Sending third-party CallInitiated for:
1000067
13:15:46.796
V JTP Got 31(CallEstablished) message from v6.1.
13:15:46.796
V JTP Field: 5(DeviceName) = CtiPort1
13:15:46.796
V JTP Field: 6(DeviceType) = 6
13:15:46.796
V JTP Field: 40(CallId) = 1000067
13:15:46.796
V JTP Field: 41(To) = 1037
13:15:46.796
V JTP Field: 42(From) = 2050
13:15:46.796
V JTP Field: 43(OriginalTo) = 1037
13:15:46.796
V JTP Field: 46(Cause) = normal
13:15:46.796
V JTP Field: 53(CallControlCause) = NORMAL
13:15:46.796
V JTP Field: 66(JTapiCallId) = 9194/1
13:15:46.796
I JTP Sending third-party Non Triggering CallEstablished for:
1000067
13:15:46.796
I JTP Sending third-party CallEstablished for:
1000067
13:15:46.796
V JTP Got 56(SilentMonInitiated) message from v6.1.
13:15:46.796
V JTP Field: 5(DeviceName) = CtiPort1
13:15:46.796
V JTP Field: 40(CallId) = 1000067
13:15:46.796
V JTP Field: 63(ResultCode) = 0
13:15:46.796
V JTP Received SilentMonInitiated message from JTAPI
service
13:15:46.796
V JTP Received OnSilentMonInitiated message from JTAPI
proxy
13:15:46.796
V JTP Updating transaction results1000067
13:15:46.812
V JTP Releasing lock on device CtiPort1
13:15:46.812
V JTP Got 33(MakeCallAck) message from v6.1.
13:15:46.812
V JTP Field: 5(DeviceName) = CtiPort1
13:15:46.812
V JTP Got response to StartMonitoring message; released the lock:
CallId:1000067
13:15:46.812
V JTP Field: 40(CallId) = 1000067
13:15:46.812
V JTP Got 45(Answered) message from v6.1.
13:15:46.812
V JTP Field: 5(DeviceName) = CtiPort1
13:15:46.812
V JTP Field: 6(DeviceType) = 6
13:15:46.812
I JTP Metreos.Providers.JTapi.JTapiCallInitiated event was not
handled
13:15:46.812
I JTP Metreos.Providers.JTapi.JTapiCallEstablished event was not
handled
13:15:46.812
V JTP Field: 40(CallId) = 1000067
13:15:46.812
V JTP Field: 41(To) = 1037
13:15:46.812
V JTP Field: 42(From) = 2050
13:15:46.812
V JTP Field: 43(OriginalTo) = 1037
13:15:46.828
V JTP Field: 66(JTapiCallId) = 9194/1
13:15:46.828
I JTP Sending CallActive for call: 1000067
13:16:07.156
V JTP Got 34(CallHeld) message from v6.1.
13:16:07.156
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:16:07.156
V JTP Field: 6(DeviceType) = 6
13:16:07.156
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:16:07.156
V JTP Field: 41(To) = 1037
13:16:07.156
V JTP Field: 42(From) = 1039
13:16:07.156
V JTP Field: 43(OriginalTo) = 1037
13:16:07.156
V JTP Field: 66(JTapiCallId) = 9193/1
13:16:07.156
I JTP Sending CallInactive (InUse = False) for call:
1000066
13:16:07.171
V JTP Got 98(MediaEstablished) message from v6.1.
13:16:07.171
V JTP Field: 5(DeviceName) = CtiPort1
13:16:07.171
V JTP Field: 6(DeviceType) = 6
13:16:07.171
V JTP Field: 21(TxIP) =
13:16:07.171
V JTP Field: 22(TxPort) = 0
13:16:07.171
V JTP Field: 25(Codec) = 0
13:16:07.171
V JTP Field: 26(Framesize) = 0
13:16:07.171
V JTP Field: 40(CallId) = 1000067
13:16:07.171
V JTP Field: 41(To) = 1037
13:16:07.171
V JTP Field: 42(From) = 2050
13:16:07.171
V JTP Field: 43(OriginalTo) = 1037
13:16:07.171
V JTP Field: 66(JTapiCallId) = 9194/1
13:16:16.968
V JTP Got 31(CallEstablished) message from v6.1.
13:16:16.968
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:16:16.968
V JTP Field: 6(DeviceType) = 6
13:16:16.968
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:16:16.968
V JTP Field: 41(To) = 1037
13:16:16.968
V JTP Field: 42(From) = 1039
13:16:16.968
V JTP Field: 43(OriginalTo) = 1037
13:16:16.968
V JTP Field: 46(Cause) = normal
13:16:16.968
V JTP Field: 53(CallControlCause) = UNHOLD
13:16:16.968
V JTP Field: 66(JTapiCallId) = 9193/1
13:16:16.968
I JTP Sending CallActive for call: 1000066
13:16:17.000
V JTP Dir number: 2050
13:16:17.000
V JTP Selected Device from DevicePool: MonitoredCtiPools, CtiPort1,
2050
13:16:17.000
I JTP Added JTapi call 1000068<->1000068
13:16:17.000
V JTP Sent StartMonitoring. stackCallId:1000068,
monInitiatorDeviceName:CtiPort1, monInitiatorFrom:2050,
monTargetDeviceName:SEP001CC0314499, monTargetTo:1037,
monTargetCallId:GPycGbCfTxjdhZnV
13:16:17.000
V JTP StartMonitoring request sent, waiting for response from
stack...CallId:1000068, ListenerDeviceNameCtiPort1
13:16:22.000
E JTP Timed out while waiting for StartMonitoring response from
stack.
13:16:22.015
V JTP Got 0(Error) message from v6.1.
13:16:22.015
V JTP Field: 0(FailReason) = 16
13:16:22.015
V JTP Field: 5(DeviceName) = CtiPort1
13:16:22.015
V JTP Field: 7(MessageType) = 52
13:16:22.015
V JTP Field: 40(CallId) = 1000068
13:16:22.015
V JTP Updating transaction results1000068
13:16:22.031
V JTP Releasing lock on device CtiPort1
13:16:22.031
E JTP Call CtiPort1:1000068 encountered an error (PlatformException): <no
description>
13:16:29.000
V JTP Got 25(Hangup) message from v6.1.
13:16:29.000
V JTP Field: 5(DeviceName) = CtiPort1
13:16:29.000
V JTP Field: 6(DeviceType) = 6
13:16:29.000
V JTP Field: 40(CallId) = 1000067
13:16:29.000
V JTP Field: 41(To) = 1037
13:16:29.000
V JTP Field: 42(From) = 2050
13:16:29.000
V JTP Field: 43(OriginalTo) = 1037
13:16:29.000
V JTP Field: 46(Cause) = RESOURCES_NOT_AVAILABLE
13:16:29.000
V JTP Field: 53(CallControlCause) =
RESOURCES_NOT_AVAILABLE
13:16:29.000
V JTP Field: 66(JTapiCallId) = 9194/1
13:16:29.000
V JTP About to remove call: 1000067
13:16:29.000
I JTP Sending third-party HangupCall for '1000067'
(cause=RESOURCES_NOT_AVAILABLE)
13:16:29.015
V JTP Removing call and informing app(s) : 1000067
13:16:29.015
I JTP Sending third-party Hangup for '1000067' (cause=RESOURCES_NOT_AVAILABLE)
(ccCause=RESOURCES_NOT_AVAILABLE)
13:16:29.015
I JTP Metreos.Providers.JTapi.JTapiHangup event was not
handled
13:16:46.953
V JTP Got 25(Hangup) message from v6.1.
13:16:46.953
V JTP Field: 5(DeviceName) = SEP001CC0314499
13:16:46.953
V JTP Field: 6(DeviceType) = 6
13:16:46.953
V JTP Field: 40(CallId) = GPycGbCfTxjdhZnV
13:16:46.953
V JTP Field: 41(To) = 1037
13:16:46.953
V JTP Field: 42(From) = 1039
13:16:46.968
V JTP Field: 43(OriginalTo) = 1037
13:16:46.968
V JTP Field: 46(Cause) = NORMAL
13:16:46.968
V JTP Field: 53(CallControlCause) = NORMAL
13:16:46.968
V JTP Field: 66(JTapiCallId) = 9193/1
13:16:46.968
V JTP About to remove call: 1000066
13:16:46.968
I JTP Sending third-party HangupCall for '1000066' (cause=NORMAL)

13:16:46.968
V JTP Removing call and informing app(s) : 1000066
 
Thanks and Regards
Abdul Rasheed